24/7 Customer Support in Cloud Hosting
All of our cloud hosting feature 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our website hosting services before you make an order or you are an existing client and you have any kind of question or some difficulty, you will be able to contact us anytime, which includes weekends and holidays. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience and live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any matters which need additional time to investigate and take care of. In contrast to various other web hosting providers, our trouble tickets come with a warranted maximum reply time of only one hour, thus regardless of what your problem is, it will be resolved on time and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers that we supply include 24/7 customer and tech support, therefore regardless of what issue you have, you're able to get in touch with us and we'll assist you in a timely manner. Our guaranteed reply time for any e-mail or support ticket that you open from your Hepsia web hosting Control Panel is just one hour; usually the reply time hardly ever is more than 20 minutes. In addition, we offer phone support with multiple local numbers worldwide and a live chat, so that you're able to contact us and receive additional details about our services even if you do not have an account yet. We are able to help you with any question or an issue you may have - payment methods, package specifications, e-mail configuration, web hosting account settings, etc. If you employ our services, you will not ever encounter an issue where you have to wait for a day or two to get an issue resolved like you may have to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent difficulties and questions with regard to the pre-installed software your server comes with. If you haven't obtained a VPS server plan yet, you will be able to learn more about our solutions by giving us a call or via the live chat service. For more technical issues, you should send an e-mail message or open a ticket from your billing Control Panel and you will receive assistance within less than an hour regardless of the time of the day, even on holidays and weekends. The typical reply time in most cases doesn't extend past 30 mins. If you need assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS package and our administrators can help you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive timely support in general, let alone when you operate a whole server, that's why each dedicated server that we provide comes with 24/7 support with 1-hour answer time guarantee regardless of the situation. The service is cost-free for any kind of difficulties with your server or the software that was installed from our admins during the setup, therefore you are able to get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing area or you could send an email, and the actual answer time for either of these rarely exceeds 30 mins because we have admins available twenty-four hours a day. In case you want general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you could employ our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you are able to add to your server plan from your billing Control Panel.