Tech Support Channels
A 1–Hour Ticket Response Guarantee
Every help request you send to us will be attended to within maximum sixty minutes. If for any reason whatsoever your ticket or email needs additional assistance from a server admin, we will timely forward it and leave a note to inform you that your matter is being examined. If you take advantage of our Managed Servers package, any of the server management services included there will be carried out at a time that suits you.
A Top–Class Customer Service
Our technical support team will be online for you 24–7–365 should you need help working with the Online Control Panel or with any of the apps that we have preinstalled for you on the dedicated server. What is more if you need help handling all the regular administration tasks on your server, you can have a glimpse at the Managed Servers package, that includes data backup hard disk drive storage space, Operating System updates every week, software installation and problem troubleshooting services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Section
Each dedicated server is equipped with our free Online Control Panel, which boasts an elaborate knowledgebase plus a set of how–to video tutorials. Whenever you require assistance working with the Online Control Panel, just press the Help or Videos buttons situated in the upper right corner.