1 hour ticket response
Timely assistance is our foremost objective and that is the reason why we’ve got a team of capable customer support engineers who are prepared to offer a fast reply to any question that you might possibly have. Just open your helpdesk ticket from your Online Control Panel and we will respond back to you within 60 minutes at the latest. In fact, we work hard and aim for a twenty–minute ticket response time.
A First–Class Support Service
Our client care team members have extensive experience in the cloud hosting world and are experienced enough to offer a prompt solution to your problem. If, however, the problem at hand is not within the competency of a support engineer, the client support ticket will be sent to a programmer or system administrator for further investigation.
An Easy–to–Browse Help Center
In the Online Control Panel you’ll find an easy–to–browse Help section where you can find quick hints on how you can use our hosting services. You can get the answers to your questions in the F.A.Q. library, find more information in the web hosting account management articles or watch the instructional video tutorials.